I have never worked on a project where the outcome is exactly what the user community needs without some sort of deviation or compromise. Now, this is not to say that all projects on which I’ve worked have been failures. In fact, quite the opposite. Every project is a collection of compromises and feedback that help direct the entire team from one decision to another that hopefully gets us to the goal of creating a better user experience.
But what has occurred to me on many occasions is that there are other ways to creatively design solutions that have more to do with reality.
PERSONAL LIFE EXPERIENCES
Each project is a melting pot of talent, personalities and personal life experiences. Think about that. Personal life experiences.
Let’s imagine a team that is charged with designing a Web application for iWidgets (original, I know).
Then let’s imagine an engineer team lead has had a bad experience with a similar tool set from a competitor, even though the competitor’s widget is extremely usable and should be used as a benchmark.
If the engineering lead deems that he really doesn’t want to build a similar piece of functionality, would his personal life experience actually impact the direction of the entity and subsequently impact the level of quality?
How about the designer? In a direct competitive landscape with a similar product, will they go out of their way to create something that is so different that they ignore the successful design cues?
COMPREHEND, DON’T COMPROMISE
Each project you work on takes a hell of a lot of dedication on each team member with the ultimate goal of meeting the users’ needs.
During important decisions on a project, take the time to comprehend each senior member’s personal life experiences. Ask questions such as:
- Have you ever used anything like this?
- Did you like or dislike the experience?
- Is there a way that seemed more usable to you and why?
Some would state that it’s just not their business to know someone’s personal life. To that I say, too late. The person next to you in the meeting may have a very important role on the team and if they feel a certain way heading into a decision, it might be good for you to know why.
REAL UX
Real user experience, from usability to engineering, should include every factor the user may use to decide whether or not they like your product. Additionally, real UX is about getting to the core of the problem and solving it based on what you know.
Sometimes you just don’t know what you don’t know. In those cases, use your own experiences to drive a discussion on how to attack the problem and create a solution.
And, above all else, create a positive personal life experience.