I am a dog person. I like dogs because they actually tend to fare better when given commands and they’re slightly much less manipulative than felines.

In my life right now I have a very odd relationship with my two PDAs. On the one hand, I have my dog. We’ll call him BlackBerry. On the other is my cat. Let’s call her iPhone. Sound ridiculous? Hardly.

Characteristics of my dog, BlackBerry

• Reliable (thank you, Verizon).
• Loud enough to tell me that something is happening, sometimes obnoxiously so to the chagrin of officemates.
• Can keep up with my hectic schedule and willing to go where I go (again, thank you, Verizon).
• Gives off the impression that it wants to be touched and managed.

Characteristics of my cat, iPhone

• Reliable when it wants to be…
• Can not stand to be touched when it’s not in the mood.
• Never available when someone calls it; not even the owner.
• Gives off the sleek impression of something sexy that wants to be touched only to leave user frustrated.
• Can’t handle the data I try to give it, then whines when it’s not being managed well.

With the launch of the iPhone 2.0 / 3G today, I hold hope that the iPhone, which is downright fun to have, becomes more reliable and able to handle the workload. It’s not the iPhone’s fault, mind you; they’re just made that way and they’ve been partnered up with a dog of a network. (Trouble from the get-go).

AT&T needs to understand that the 3G service will only go so far to tackle the true shortcomings of any device on their network. More bars in more places? Not anywhere I’ve been in the past 3 months. Most reliable network? That goes, hands down, to Verizon.

If I were able to whisper in the ear of one Mr. Jobs, my broken record approach would be to force AT&T to look into the coverage grid as a follow-up to their recently touted 3G upgrades.

Enhanced data speed is great (and sexy), but I just missed a call from my client.

C’mon, BlackBerry, let’s get to work.

iPhone? We can play later. If you’re in the mood.

Some e-mail marketing campaigns being sent these days are being sent by, as my friend Ethan Marcotte would say, SPAM Cannons. He would be right.

The traditional e-mail marketing methods are still in practice and they still get clicks if you design and develop them correctly.

Don’t Spray It

Creating one e-mail with many calls to action is probably not the best method if you are following the latest trend of personalization in e-mail marketing (and, to be honest, all online marketing). Rather, it’s nice to know that the content is being delivered to you because you’ve shown a genuine interest in a product or service.

With the degree of competition and the level of frequency with which we all receive electronic marketing, there should at least be an effort in keeping the message clear and quick.

Target

In a smaller organization, it’s even more important to target the correct audience for an e-mail campaign (there’s more revenue riding on it). Start out by selecting the list of people who have joined via the Web site. They will be your first line of communication. They’re also more likely to get involved in a word-of-mouth campaign once they receive the mailing.

Second, use the same messaging for the list of people who were automatically added and never opted out, but try to increase the messaging to an awareness piece rather than a sales piece. The awareness piece should have the same calls to action, but it should also include information about the company and why they’re receiving the e-mail.

Test

Time is tight and resources are limited, but how will you know if what you’re doing has enough impact without testing the e-mails or by even reviewing in  detail the results of the conversion report?

Testing can be expensive. It can leave you with a mixed response that doesn’t always give a clear cut answer as to whether it was the messaging or the design. Our answer is to test both. Send one targeted e-mail with a text-based call to action that has more information than glitz. Send the second e-mail with images and more pizazz  and then wait for the conversions.

There are studies done regularly regarding the usefulness of images and/or text, but not every audience is the same. It’s sometimes costly, both in resource and cost, but it’s well worth it to know how to effectively sell to your audience.